Support

Frequently asked questions

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Juicy History and tap Cancel Subscription. You keep access until the end of the period you already paid for. If you cancel during the free trial, you won't be charged.

I already subscribed but the app asks me to pay again

On the paywall, tap Restore purchase, or tap Log in on the welcome screen. Make sure you are signed in with the same Apple Account you used to subscribe.

Can I get a refund?

Payments go through Apple, so refunds are handled by Apple too. Request one at reportaproblem.apple.com.

A story won't play or keeps loading

Stories stream over the internet, so check your connection and tap Try again. If it keeps happening, message us with the name of the story and we'll look into it.

Can I listen with my screen locked?

Yes. Switch to Just listen, or simply lock your phone while watching: the story keeps playing and you can pause or skip back from the lock screen.

Can I suggest a story?

Please do! Tap Message us in the app and tell us what you'd like Kelly to cover next. Members also vote on upcoming stories every week in Coming Soon.

How do I delete my data?

Juicy History doesn't use accounts. Deleting the app removes everything stored on your phone. To delete chat messages you sent us, email support@juicyhistory.com. See our Privacy Policy for details.